w665 Privacy Policy

w665 is an online casino and sports betting platform operating at w665.org, serving English-speaking players in Pakistan and other eligible markets. w665 operates under an international gaming licence which requires strict compliance with data protection obligations as part of our licensing conditions.

For the purposes of this Privacy Policy, w665 is the data controller — the entity that determines the purposes and means by which your personal data is processed. All data collected through the w665 platform, including during account registration, KYC verification, deposits, withdrawals, and betting activity, is controlled by w665.

This Privacy Policy applies to all personal data processed in connection with:

• Registering and maintaining a w665 player account
• Using any feature of the w665 platform including cricket betting, PSL markets, live dealer casino, and slot games
• Making deposits or withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, or USDT TRC20
• Contacting w665 customer support via live chat or email
• Receiving promotional communications from w665 where you have opted in

w665 collects personal data through several channels depending on how you interact with the platform. The categories of data we collect are outlined below:

2.1 Registration Data

When you create a w665 account, we collect your full legal name, date of birth, residential address (including city — Karachi, Lahore, Islamabad, Faisalabad, or other), email address, and Pakistani mobile number. This data is required to create and administer your account.

2.2 Identity Verification (KYC) Data

To comply with our licensing obligations and prevent underage gambling, w665 requires identity verification before processing withdrawals. KYC data includes a copy of your government-issued identity document (such as your Pakistani CNIC or passport) and, where required, proof of residential address. Biometric or selfie verification may also be required as part of enhanced due diligence for higher withdrawal limits.

2.3 Financial Data

When you make a deposit or request a withdrawal, w665 collects payment method details necessary to process the transaction. For JazzCash and EasyPaisa, this includes your registered mobile wallet number. For bank transfers (HBL, UBL, Meezan Bank, Allied Bank), this includes account name and account number. For USDT TRC20 transactions, this includes your wallet address. w665 does not store full card numbers or CVV details — payment tokenisation is handled by our certified payment processor.

2.4 Transaction & Betting History

w665 maintains a complete record of all deposits, withdrawals, bets placed, game sessions, bonus activations, and account balance changes associated with your account. This data is used for account management, dispute resolution, regulatory reporting, and responsible gaming monitoring.

2.5 Technical & Device Data

When you access w665.org, our servers automatically collect your IP address, browser type and version, device type, operating system, referring URL, pages visited, and session duration. This technical data is used for security monitoring, fraud detection, and platform performance optimisation.

2.6 Communications Data

If you contact w665 support via live chat or email, we retain records of those communications including the content of messages, timestamps, and any attachments submitted. This enables us to track the resolution of your enquiry and maintain a support history for your account.

w665 uses the personal data it collects for specific, documented purposes only. We do not use your data for any purpose that is incompatible with the reason for which it was collected. The primary purposes for which w665 processes personal data are:

• Account administration: Creating, maintaining, and managing your w665 player account, including processing login requests, password resets, and account setting changes.
• Identity and age verification: Confirming that you meet the minimum age requirement of 21 years and that your identity matches the details provided at registration, as required by our licensing obligations.
• Processing transactions: Facilitating PKR deposits via JazzCash, EasyPaisa, and bank transfers, and processing withdrawal requests to your verified payment method.
• Regulatory compliance and AML: Monitoring account activity for anti-money laundering (AML) compliance, fraud detection, and reporting obligations under our international gaming licence.
• Responsible gaming: Using transaction and betting history data to identify patterns that may indicate problem gambling behaviour, and to administer deposit limits, cooling-off periods, and self-exclusion requests.
• Customer support: Responding to enquiries, resolving disputes, and maintaining support records associated with your account.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the w665 platform, optimise cricket betting markets, and enhance the overall player experience.
• Marketing communications: Sending promotional emails, PSL bonus offers, and seasonal campaign notifications where you have explicitly opted in. You may withdraw marketing consent at any time via your account settings.
• Security monitoring: Detecting and preventing unauthorised access to accounts, identifying multi-accounting, and investigating suspicious betting patterns that may indicate match-fixing or fraud.

w665 processes personal data on the following legal bases, consistent with internationally recognised data protection principles:

• Contractual necessity: The majority of data processing — including account management, transaction processing, and KYC verification — is necessary for the performance of the contract between w665 and you as a registered player. Without this data, w665 cannot provide the services you have signed up for.
• Legal obligation: w665 is required by its international gaming licence to collect, retain, and in some cases report certain categories of personal data, including identity documents and transaction records, for anti-money laundering, counter-terrorism financing, and responsible gaming compliance purposes.
• Legitimate interests: w665 processes technical and device data, and analyses betting patterns, on the basis of its legitimate interest in maintaining platform security, preventing fraud, detecting multi-accounting, and ensuring the integrity of sports betting markets.
• Consent: Where w665 processes data for optional purposes — such as sending marketing communications or PSL promotional offers — we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

w665 uses cookies and similar tracking technologies on the w665.org website. Cookies are small text files placed on your device that help us deliver a personalised, functional, and secure platform experience. The categories of cookies we use are as follows:

• Essential cookies: These cookies are strictly necessary for the w665 platform to function. They manage your login session, maintain your account authentication state, and enable core features such as the betting slip and account balance display. Essential cookies cannot be disabled without impairing platform functionality.
• Performance cookies: These cookies collect anonymised information about how players interact with the w665 website — such as which cricket betting markets are most visited, how long sessions last, and which pages generate errors. This data is used exclusively to improve platform performance.
• Functionality cookies: These cookies remember your preferences — such as your preferred language, odds format, and display settings — so that you do not need to reconfigure them on each visit.
• Analytics cookies: w665 uses analytics tools to understand aggregate traffic patterns on the platform. Analytics data is processed in an anonymised form and is never used to identify individual players without their knowledge.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use the w665 platform normally. A cookie consent notice is displayed on your first visit to w665.org, allowing you to accept or manage non-essential cookie categories.

w665 does not sell your personal data to any third party. Data is shared with external parties only in the following limited and documented circumstances:

• Payment processors: To facilitate PKR transactions via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, and SadaPay, w665 shares the minimum necessary payment data with the relevant payment service provider. All payment processors used by w665 are contractually bound to process this data solely for the purpose of completing your transaction and in compliance with applicable financial regulations.
• KYC and identity verification providers: w665 uses licensed third-party identity verification services to conduct CNIC validation and document authentication as part of the KYC process. These providers act as data processors under contract with w665 and are not permitted to use your identity documents for any other purpose.
• Game software providers: When you play casino games (slots, live dealer tables) provided by third-party game studios, the relevant game provider may receive your player ID and session data for the purpose of delivering and auditing the game. Game providers do not receive your full personal profile or payment details.
• Regulatory and licensing authorities: w665 may be required to disclose player data — including identity documents, transaction records, and betting history — to our licensing authority or to law enforcement agencies where required by applicable law or a valid legal order.
• Fraud and AML screening services: w665 uses industry-standard fraud detection and anti-money laundering screening tools. These services process transactional data on w665's behalf under strict data processing agreements.

As an internationally licensed gaming platform, w665 may process and store personal data on servers located outside Pakistan. Where personal data is transferred to countries that may not have equivalent data protection legislation, w665 ensures appropriate safeguards are in place including:

• Contractual data transfer agreements with receiving entities that incorporate internationally recognised standard data protection clauses.
• Transfers only to service providers that have implemented technical and organisational security measures equivalent to those applied within the w665 platform itself.
• Regular review of international data transfer arrangements to ensure ongoing compliance with w665's licensing obligations and evolving data protection standards.

If you have specific questions about the international transfer arrangements applicable to your personal data, you may contact the w665 data protection team via the support email address listed in Section 12 of this policy.

w665 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by our regulatory and licensing obligations. The following retention guidelines apply:

Once retention periods expire, personal data is securely deleted or anonymised using methods that prevent reconstruction of the original data. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

As a w665 player, you hold the following rights in relation to your personal data. w665 is committed to honouring these rights promptly and without unnecessary barriers:

The w665 platform is strictly for individuals aged 21 years and above. w665 does not knowingly collect, process, or store personal data from anyone under the age of 21. The collection of data from minors is not permitted under any circumstances on the w665 platform.

• Age verification is conducted as part of the KYC process and is required before any withdrawal can be processed. Where age cannot be confirmed, the account is suspended pending verification.
• If w665 discovers or is notified that a registered account belongs to a person under 21, that account will be closed immediately, all deposits will be returned to the original payment method, and any winnings accrued will be voided.
• Parents and guardians who believe a minor in their household may have accessed the w665 platform should contact our support team immediately. w665 will investigate and close any identified underage account without delay.

w665 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and w665 servers.
• Encrypted storage of sensitive personal data including identity documents, payment details, and authentication credentials using industry-standard encryption algorithms.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. w665 staff are granted only the minimum data access required to perform their specific job function.
• Two-factor authentication (2FA) available for all player accounts, providing an additional layer of protection against unauthorised login attempts.
• Continuous security monitoring of platform infrastructure with automated alerts for suspicious access patterns, unusual login locations, and anomalous account activity.
• Regular security audits and penetration testing conducted by independent third-party security specialists to identify and remediate vulnerabilities before they can be exploited.
• Incident response procedures — in the event of a confirmed data breach affecting player personal data, w665 will notify affected players and the relevant regulatory authority within the timeframe required by our licensing obligations.

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a privacy-related concern, please contact the w665 data protection team using the details below:

• Support Email: support@w665.org
• Live Chat: Available 24/7 directly on the w665.org platform
• Response Time: Privacy and data rights enquiries are acknowledged within 3 business days and fully resolved within 30 calendar days

If you are not satisfied with w665's response to your privacy concern, you have the right to escalate your complaint to the data protection or gaming regulatory authority relevant to w665's licensing jurisdiction. Details of the applicable regulatory body are available upon request from our support team.